We hope you're well and have been keeping safe as the country opens up again. We wanted to give you a quick update on our situation as it stands.
Orders are now being processed within our usual time frame. We normally advise that your jewellery can take up to 3 weeks to be dispatched but we generally get it out sooner! We don't keep anything in stock, everything is made to order here. That means no waste and something that has been created with love, just for you.
With regards to sterling silver pieces, the Assay Office, which gives your piece of jewellery its mark of fineness, is currently running on slower turn around times. That means sterling silver pieces may take that bit of extra time to dispatch.
We are dispatching international orders within the normal 3 week period but delivery times are experiencing long delays with some orders taking 4-6 weeks to arrive. This seems to be affecting orders mostly outside of Europe but we can't guarantee orders in Europe won't experience the same issue.
In the meantime, we are trying to spread a bit of love and joy with lots of offers and giveaways so sign up to our mailing list and follow us on Instagram (@sondrlondon) to keep up to date with the latest!
If you have any questions at all, we’re here and would love to hear from you. Our inbox is always open. Please get in touch at email@example.com.